FAQ

Latest Updated on Jan 25^th, 2021

 

1. Q:How do I claim the warranty?

          A: If your item is defective and under warranty, please claim your warranty via service@vio-zon.com, official website, or contact us via phone.

 

2. Q:Will the warranty be valid if your product is replaced?

          A: The warranty begins from the date of your original purchase. It won’t be renewed after a replacement has been provided.

 

3. Q:Do you ship overseas?

          A: We can ship to most countries, please refer to our shipping policy, if you are outside this country, please contact us: service@vio-zon.com

 

4. Q: How to tracking my package?

          A: Please use you order ID & Email address or tracking number to tracking it on: https://www.viozonstore.com/apps/parcelpanel

 

5. Q: What if I want to change my order?

          A: We process orders quickly, but we’ll do our best to accommodate any changes to your order. Please contact us at the first time: service@vio-zon.com

 

6. Q:Do you offer free shipping?

          A: Yes, We offer free freight for most goods(except accessories) shipping to the continental U.S. When the US warehouse is out of stock, we will charge international freight. In the off chance that your location is on some deserted island in the continental U.S. then we will contact you immediately to let you know this and let you know the cost to ship to your location. For Alaska and Hawaii, please email us for a quote at service@vio-zon.com

 

7. Q: What payment options do you accept?

          A: We accept Visa, MasterCard, American Express, JCB and also accept PayPal.

 

8. Q:Do you have an influencer program?

          A: Yes we work with influencers on social media! Please email us at        service@vio-zon.com and let us know your name, username on Instagram, Twitter, Youtube, Tiktok, or Facebook and tell us more about yourself. Tell us why you think you would be a good fit for our brand.